The short answer
A pre-shift should align the team on expected demand, changes, priorities, risks and one service focus. It should be brief enough to happen consistently.
Step by step
Work through the decision
- 01Review reservations and demand
- 02Call out menu and inventory changes
- 03Assign roles and likely pressure points
- 04Practice one product or recovery moment
- 05Confirm questions and start-of-service readiness
Common mistakes
- Reading announcements without context
- Running too long
- No connection to the upcoming service
- Using pre-shift for public discipline
Working checklist