Decisions to make
What must be clear
- 01Minimum safe coverage
- 02Demand-linked roles
- 03Prep and closing workload
- 04Management span
Work the problem
Practical next actions
- Build schedules by service period
- Track sales and covers against labor hours
- Separate training from productive labor
- Review understaffing costs as well as overstaffing
Avoid
Common failure patterns
- Cutting the same percentage from every shift
- Ignoring opening and closing workload
- Managers filling permanent coverage gaps
- Schedules built before demand forecasts