Fit factors
- Owned versus marketplace demand
- Kitchen capacity
- Delivery radius and product suitability
- Menu and pricing strategy
Vendor comparison framework
Online ordering and delivery systems
Compare ordering channels by margin, menu control, operational load, guest ownership, dispatch, refunds and the actual role each channel plays.
Compare
- Commission and fees
- Menu sync
- Order throttling
- Guest data
- Dispatch
- Refunds
- Packaging workflow
- Reporting
Questions for demos
- Can orders be paused automatically?
- Who owns guest recovery?
- Can prices differ by channel?
- How are chargebacks and refunds documented?
Red flags
- Gross sales emphasized without contribution margin
- No control during kitchen overload
- Unclear guest-data rights
- Menu designed for dine-in copied directly