The short answer
Start with service workflows, failure modes, reporting, data access, support and total contract economics. Feature lists matter only after the required operating flow is clear.
Step by step
Work through the decision
- 01Map order and payment flows
- 02List required integrations
- 03Run the same service scenarios in every demo
- 04Test offline and support procedures
- 05Compare total cost and exit terms
Common mistakes
- Starting with hardware appearance
- Ignoring payment commitments
- Assuming every integration is equivalent
- No export or migration plan
Working checklist